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www.slido.com.","position":1,"productGroup":null,"createTime":"2017-12-26T18:58:37Z","lastModifiedTime":"2026-06-10T10:45:00Z","deleted":false,"link":null,"helpLink":null,"unavailableRegions":null,"components":[],"externalId":"kdcw2jkf9jtv","fedRAMP":null,"commercial":null,"regionStatusMap":{},"overridden":false}],"externalId":null,"fedRAMP":false,"commercial":true,"regionStatusMap":{},"overridden":false}],"incidents":null,"unResolvedIncidents":[{"incidentId":"312636d0b2ec11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: October 2, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-17T23:04:53Z","lastModifiedTime":"2026-09-17T23:04:53Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["6c7b312096f911ee82da37ce483cc72b","774e091096f911eea5cb8dec53439615"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822867","startTime":"2026-10-02T02:00:00Z","endTime":"2026-10-02T08:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"312c0330b2ec11f1b8d75d44686f2b97","incidentId":"312636d0b2ec11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, October 02, 2026, 02:00 UTC\nComplete: Friday, October 02, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-17T23:04:53Z","lastModifiedTime":"2026-09-17T23:04:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"774e091096f911eea5cb8dec53439615","region":"N. America (West)"},{"componentId":"774e091096f911eea5cb8dec53439615","region":"N. America (East)"}],"allAffectedComponentSet":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"]},{"incidentId":"ad830880b1ec11f1834c5317e7c1d52e","incidentName":"Webex Meetings: Japan Data Center Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-16T16:35:50Z","lastModifiedTime":"2026-09-16T16:35:50Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822863","startTime":"2026-09-24T10:00:00Z","endTime":"2026-09-24T15:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ad8838a0b1ec11f1834c5317e7c1d52e","incidentId":"ad830880b1ec11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has scheduled an maintenance window to support ongoing service maintenance for Webex Meeting Services.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 03:00 AM PDT (UTC-7)\nComplete: Thursday, September 24, 2026, 08:00 AM PDT (UTC-7)\n\nSites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.\n\n<strong>-- User Experience --</strong>\nDuring the maintenance window, hosts and participants may experience the following service impacts:\n\n-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.\n\n-NBR Playback/Download: Recordings that were made prior to this maintenance WILL NOT be available during this maintenance.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-16T16:35:50Z","lastModifiedTime":"2026-09-16T16:35:50Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"9a468da06f9511efbcb755048f0f38fb","region":"APAC"}],"allAffectedComponentSet":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"]},{"incidentId":"b721f6c0b15c11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:25:19Z","lastModifiedTime":"2026-09-15T23:25:19Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822869","startTime":"2026-09-29T12:00:00Z","endTime":"2026-09-29T17:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b7279c10b15c11f19c3993046b985b88","incidentId":"b721f6c0b15c11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 12:00 UTC\nComplete: Tuesday, September 29, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:25:19Z","lastModifiedTime":"2026-09-15T23:25:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"ANZ"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"13465500b15c11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:20:44Z","lastModifiedTime":"2026-09-15T23:20:44Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822870","startTime":"2026-09-29T13:00:00Z","endTime":"2026-09-29T18:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"134c4870b15c11f19c3993046b985b88","incidentId":"13465500b15c11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 13:00 UTC\nComplete: Tuesday, September 29, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:20:44Z","lastModifiedTime":"2026-09-15T23:20:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"77b3fa20b15b11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:16:23Z","lastModifiedTime":"2026-09-15T23:16:23Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822871","startTime":"2026-09-29T16:30:00Z","endTime":"2026-09-29T21:30:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"77bb2610b15b11f19c3993046b985b88","incidentId":"77b3fa20b15b11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 16:30 UTC\nComplete: Tuesday, September 29, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:16:23Z","lastModifiedTime":"2026-09-15T23:16:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"86f719f0b15a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:09:39Z","lastModifiedTime":"2026-09-15T23:09:39Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822872","startTime":"2026-09-29T19:00:00Z","endTime":"2026-09-30T00:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"86fc7120b15a11f1be3dcb367ccf780a","incidentId":"86f719f0b15a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 19:00 UTC\nComplete: Wednesday, September 30, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:09:39Z","lastModifiedTime":"2026-09-15T23:09:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"d87afae0b15911f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:04:46Z","lastModifiedTime":"2026-09-15T23:04:46Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822873, CHG0822874, CHG0822875","startTime":"2026-09-29T20:00:00Z","endTime":"2026-09-30T02:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d8811560b15911f1b8d75d44686f2b97","incidentId":"d87afae0b15911f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 20:00 UTC\nComplete: Wednesday, September 30, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:04:46Z","lastModifiedTime":"2026-09-15T23:04:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"4305e680b15611f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T22:39:07Z","lastModifiedTime":"2026-09-15T22:39:07Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822876, CHG0822877","startTime":"2026-09-30T03:00:00Z","endTime":"2026-09-30T08:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4311a650b15611f1b8d75d44686f2b97","incidentId":"4305e680b15611f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 30, 2026, 03:00 UTC\nComplete: Wednesday, September 30, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T22:39:07Z","lastModifiedTime":"2026-09-15T22:39:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (East)"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"Canada"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (West)"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"bdfe3d00b09411f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:33:51Z","lastModifiedTime":"2026-09-14T23:33:51Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821397","startTime":"2026-09-22T19:00:00Z","endTime":"2026-09-23T00:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"be0541e0b09411f1b8d75d44686f2b97","incidentId":"bdfe3d00b09411f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 19:00 UTC\nComplete: Wednesday, September 23, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:33:51Z","lastModifiedTime":"2026-09-14T23:33:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"be4a7db0b09311f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:26:42Z","lastModifiedTime":"2026-09-14T23:26:42Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821419","startTime":"2026-09-24T19:00:00Z","endTime":"2026-09-25T00:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"be4fd4e0b09311f19c3993046b985b88","incidentId":"be4a7db0b09311f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 19:00 UTC\nComplete: Friday, September 25, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:26:42Z","lastModifiedTime":"2026-09-14T23:26:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"c8277960b09211f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:19:49Z","lastModifiedTime":"2026-09-14T23:19:49Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822890, CHG0822892, CHG0822897","startTime":"2026-09-23T19:00:00Z","endTime":"2026-09-24T00:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c82d1eb0b09211f19c3993046b985b88","incidentId":"c8277960b09211f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nIndia and Saudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 19:00 UTC\nComplete: Thursday, September 24, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:19:49Z","lastModifiedTime":"2026-09-14T23:19:49Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"f48c06c0b09111f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:13:54Z","lastModifiedTime":"2026-09-14T23:13:54Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822887, CHG0822896, CHG0822880, CHG0822889, CHG0822891, CHG0822894","startTime":"2026-09-23T21:00:00Z","endTime":"2026-09-24T03:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f491fa30b09111f1b8d75d44686f2b97","incidentId":"f48c06c0b09111f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 21:00 UTC\nComplete: Thursday, September 24, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:13:54Z","lastModifiedTime":"2026-09-14T23:13:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"af54de70b09011f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:04:48Z","lastModifiedTime":"2026-09-14T23:04:48Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822886, CHG0822888","startTime":"2026-09-23T13:00:00Z","endTime":"2026-09-23T19:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"af5a5cb0b09011f19c3993046b985b88","incidentId":"af54de70b09011f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 13:00 UTC\nComplete: Wednesday, September 23, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:04:48Z","lastModifiedTime":"2026-09-14T23:04:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"e651f9e0b08f11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T22:59:11Z","lastModifiedTime":"2026-09-14T22:59:11Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822883, CHG0822885","startTime":"2026-09-23T12:00:00Z","endTime":"2026-09-23T18:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e658fec0b08f11f19c3993046b985b88","incidentId":"e651f9e0b08f11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 12:00 UTC\nComplete: Wednesday, September 23, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T22:59:11Z","lastModifiedTime":"2026-09-14T22:59:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"ANZ"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"da20bfe0b08e11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T22:51:41Z","lastModifiedTime":"2026-09-14T22:51:41Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822881, CHG0822882, CHG0822893","startTime":"2026-09-24T02:00:00Z","endTime":"2026-09-24T09:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"da26b350b08e11f1be3dcb367ccf780a","incidentId":"da20bfe0b08e11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 02:00 UTC\nComplete: Thursday, September 24, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T22:51:41Z","lastModifiedTime":"2026-09-14T22:51:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (East)"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"Canada"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (West)"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":"Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT","incidentType":"INCIDENT","serviceId":"891","status":"monitoring","impact":"minor","createTime":"2026-09-14T20:45:36Z","lastModifiedTime":"2026-09-17T20:22:33Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":["334c1400aba911ed93ed5f2993f8c502","fac6cf70e2b311edafb4e799ce19309d"],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016437","incidentNumber":"INC0056900","componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-14T20:45:36Z","endTime":"2026-09-14T20:45:36Z","autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"83b79220b2d511f1834c5317e7c1d52e","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering continues to monitor the issue affecting some users joining Microsoft Teams meetings via VIMT.\n\nCisco teams are working with the vendor toward full resolution and are validating service stability before restoring normal traffic routing for the affected region. During this time, some users may experience increased latency or a reduced meeting experience.\n\nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-17T20:22:33Z","lastModifiedTime":"2026-09-17T20:22:33Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9f5e5560b20b11f1b8d75d44686f2b97","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering continues to monitor the issue affecting some users joining Microsoft Teams meetings via VIMT.\n \nThe vendor continues to work on mitigation, and Cisco teams are performing controlled validation before restoring normal traffic routing for the affected region. During this validation period, traffic may continue to route through alternate regions, which can result in increased latency or a reduced meeting experience for some users.\n \nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n \nThank you for your patience while we work to address this service incident.","createTime":"2026-09-16T20:17:21Z","lastModifiedTime":"2026-09-16T20:17:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"09bad380b14311f1be3dcb367ccf780a","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering continues to monitor the issue causing some users joining Microsoft Teams meetings via VIMT to experience intermittent degraded audio or video quality.\n \nOur teams remain actively engaged with the vendor on the underlying network issue. A vendor-side mitigation is still in progress, and Cisco teams are continuing to monitor traffic routing and service performance while we await confirmation that the issue has been fully resolved.\n \nUntil resolution is confirmed and validated, customers may continue to experience intermittent media quality degradation and regional call routing changes during peak usage periods.\n \nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n \nThank you for your patience while we work to address this service incident.","createTime":"2026-09-15T20:21:30Z","lastModifiedTime":"2026-09-15T20:21:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3d2b3b40b07d11f1b8d75d44686f2b97","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering is monitoring an issue that may impact some users joining Microsoft Teams meetings via VIMT. Users may experience intermittent degraded audio or video quality, and in some cases, calls may be routed through alternate regions, which can result in increased latency or a reduced meeting experience.\n\nOur teams are actively working with the vendor to investigate and resolve the underlying network issue. Until the vendor provides confirmation of resolution, customers may continue to experience intermittent media quality degradation and regional call routing changes during peak usage periods.\n\nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-14T20:45:36Z","lastModifiedTime":"2026-09-14T20:45:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[],"allAffectedComponentSet":["334c1400aba911ed93ed5f2993f8c502","fac6cf70e2b311edafb4e799ce19309d"]},{"incidentId":"701813f0ad6e11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T23:22:06Z","lastModifiedTime":"2026-09-10T23:22:06Z","deleted":false,"locations":null,"regions":["APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822585, CHG0822586","startTime":"2026-09-24T13:00:00Z","endTime":"2026-09-24T19:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"701e0760ad6e11f1be3dcb367ccf780a","incidentId":"701813f0ad6e11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"\nWebex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nAustralia, Japan, Singapore, and South Korea Data Centers\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 13:00 UTC\nComplete: Thursday, September 24, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted. \n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T23:22:06Z","lastModifiedTime":"2026-09-10T23:22:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"ANZ"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"26e82fa0ad6c11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T23:05:44Z","lastModifiedTime":"2026-09-10T23:05:44Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822578","startTime":"2026-09-24T02:00:00Z","endTime":"2026-09-24T10:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"26edade0ad6c11f1b8d75d44686f2b97","incidentId":"26e82fa0ad6c11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 02:00 UTC\nComplete: Thursday, September 24, 2026, 10:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T23:05:44Z","lastModifiedTime":"2026-09-10T23:05:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (East)"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (West)"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"14a5b9e0ad6a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T22:50:54Z","lastModifiedTime":"2026-09-10T22:50:55Z","deleted":false,"locations":null,"regions":["Canada","N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822577, CHG0822587","startTime":"2026-09-22T02:00:00Z","endTime":"2026-09-22T08:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"14b0dd70ad6a11f1be3dcb367ccf780a","incidentId":"14a5b9e0ad6a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 02:00 UTC\nComplete: Tuesday, September 22, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T22:50:55Z","lastModifiedTime":"2026-09-10T22:50:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (East)"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"Canada"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (West)"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"3bd5afe0ad6811f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T22:37:41Z","lastModifiedTime":"2026-09-10T22:37:41Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["6c7b312096f911ee82da37ce483cc72b","774e091096f911eea5cb8dec53439615"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821392","startTime":"2026-09-25T02:00:00Z","endTime":"2026-09-25T08:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3bdae000ad6811f1b8d75d44686f2b97","incidentId":"3bd5afe0ad6811f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 25, 2026, 02:00 UTC\nComplete: Friday, September 25, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T22:37:41Z","lastModifiedTime":"2026-09-10T22:37:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"774e091096f911eea5cb8dec53439615","region":"N. America (West)"},{"componentId":"774e091096f911eea5cb8dec53439615","region":"N. America (East)"}],"allAffectedComponentSet":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"]},{"incidentId":"67b073d0ad6711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T22:31:45Z","lastModifiedTime":"2026-09-10T22:31:45Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821429, CHG0821430","startTime":"2026-09-25T03:00:00Z","endTime":"2026-09-25T08:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"67b5cb00ad6711f1be3dcb367ccf780a","incidentId":"67b073d0ad6711f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 25, 2026, 03:00 UTC\nComplete: Friday, September 25, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T22:31:45Z","lastModifiedTime":"2026-09-10T22:31:45Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (East)"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"Canada"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (West)"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"35128950aca311f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T23:07:19Z","lastModifiedTime":"2026-09-09T23:07:19Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821421, CHG0821427, CHG0821428","startTime":"2026-09-24T20:00:00Z","endTime":"2026-09-25T02:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"35187cc0aca311f1be3dcb367ccf780a","incidentId":"35128950aca311f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 20:00 UTC\nComplete: Friday, September 25, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T23:07:19Z","lastModifiedTime":"2026-09-09T23:07:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"82950640aca211f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T23:02:20Z","lastModifiedTime":"2026-09-09T23:02:20Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821418","startTime":"2026-09-24T16:30:00Z","endTime":"2026-09-24T21:30:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"829b95f0aca211f19c3993046b985b88","incidentId":"82950640aca211f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 16:30 UTC\nComplete: Thursday, September 24, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T23:02:20Z","lastModifiedTime":"2026-09-09T23:02:20Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"eca42ad0aca111f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T22:58:08Z","lastModifiedTime":"2026-09-09T22:58:08Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821417","startTime":"2026-09-24T13:00:00Z","endTime":"2026-09-24T18:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"eca95af0aca111f1b8d75d44686f2b97","incidentId":"eca42ad0aca111f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 13:00 UTC\nComplete: Thursday, September 24, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T22:58:08Z","lastModifiedTime":"2026-09-09T22:58:08Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"45bd9300aca111f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T22:53:28Z","lastModifiedTime":"2026-09-09T22:53:28Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821403","startTime":"2026-09-24T12:00:00Z","endTime":"2026-09-24T17:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"45c2c320aca111f19c3993046b985b88","incidentId":"45bd9300aca111f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 12:00 UTC\nComplete: Thursday, September 24, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T22:53:28Z","lastModifiedTime":"2026-09-09T22:53:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"ANZ"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"b49c7a10abda11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T23:12:04Z","lastModifiedTime":"2026-09-08T23:12:04Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821401, CHG0821402","startTime":"2026-09-23T03:00:00Z","endTime":"2026-09-23T08:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b4a2e2b0abda11f19c3993046b985b88","incidentId":"b49c7a10abda11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 03:00 UTC\nComplete: Wednesday, September 23, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T23:12:04Z","lastModifiedTime":"2026-09-08T23:12:04Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (East)"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"Canada"},{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"N. America (West)"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"d0a76400abd911f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T23:05:42Z","lastModifiedTime":"2026-09-08T23:05:42Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821398, CHG0821399, CHG0821400","startTime":"2026-09-22T20:00:00Z","endTime":"2026-09-23T02:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d0ad0950abd911f1b8d75d44686f2b97","incidentId":"d0a76400abd911f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 20:00 UTC\nComplete: Wednesday, September 23, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T23:05:42Z","lastModifiedTime":"2026-09-08T23:05:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"EMEA"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"ab0df3e0abd811f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T22:57:29Z","lastModifiedTime":"2026-09-08T22:57:29Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821396","startTime":"2026-09-22T16:30:00Z","endTime":"2026-09-22T21:30:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ab134b10abd811f19c3993046b985b88","incidentId":"ab0df3e0abd811f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 16:30 UTC\nComplete: Tuesday, September 22, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T22:57:29Z","lastModifiedTime":"2026-09-08T22:57:29Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"e6ab2450abd711f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T22:52:00Z","lastModifiedTime":"2026-09-08T22:52:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821395","startTime":"2026-09-22T13:00:00Z","endTime":"2026-09-22T18:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e6b07b80abd711f1b8d75d44686f2b97","incidentId":"e6ab2450abd711f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 13:00 UTC\nComplete: Tuesday, September 22, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T22:52:00Z","lastModifiedTime":"2026-09-08T22:52:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"APAC"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"22d07080abd711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T22:46:31Z","lastModifiedTime":"2026-09-08T22:46:31Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["c3f4e09046ae11e9bf1a5374f1f8abd3","47010040f0dd11ed8062a736961d8fe2"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821394","startTime":"2026-09-22T12:00:00Z","endTime":"2026-09-22T17:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"22d615d0abd711f1be3dcb367ccf780a","incidentId":"22d07080abd711f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 12:00 UTC\nComplete: Tuesday, September 22, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T22:46:31Z","lastModifiedTime":"2026-09-08T22:46:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"47010040f0dd11ed8062a736961d8fe2","region":"ANZ"}],"allAffectedComponentSet":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"]},{"incidentId":"e4271290950f11f1be3dcb367ccf780a","incidentName":"Webex Meetings: Frankfurt Data Center Extended Service Maintenance: September 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-08-10T23:04:51Z","lastModifiedTime":"2026-08-26T12:52:54Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":null,"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0790899","startTime":"2026-09-18T18:00:00Z","endTime":"2026-09-19T23:00:00Z","autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e42c42b0950f11f1be3dcb367ccf780a","incidentId":"e4271290950f11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has scheduled an extended maintenance window to support ongoing service maintenance for Webex Meeting Services. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 18, 2026, 11:00 AM PDT (UTC-7)\nComplete: Saturday, September 19, 2026, 04:00 PM PDT (UTC-7)\n\nSites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed. \n\n<strong>-- User Experience --</strong>\nDuring the maintenance window, hosts and participants may experience the following service impacts: \n\n-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed. \n\n-NBR Playback/Download: Recordings that were made prior to this maintenance WILL NOT be available during this maintenance.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com. \n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-10T23:04:51Z","lastModifiedTime":"2026-08-26T12:52:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":[{"componentId":"9a468da06f9511efbcb755048f0f38fb","region":"EMEA"}],"allAffectedComponentSet":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"]}],"historyIncidents":null,"tempNotices":[]}